Kweneng International Secondary School ยท Parent app
Request account deletion
You can request deletion of your Kweneng International parent account and associated app data here, even if you have uninstalled the app or cannot sign in.
Send your request
- Email the school from the address registered to your parent account. Use the subject Parent app account deletion and include your name and a request to delete your account and associated data.
- If you cannot access that email address, tell the school so it can arrange another way to verify your identity. Do not send passwords, invitation codes or identity documents in your initial email.
- The school will verify ownership, explain any records it must retain, and complete your account-deletion request within 14 days of verification. We will confirm when deletion is complete.
If the button does not open your email app, send the request using any email service to admin@kwenenginternational.com. Opening the email draft does not submit a request: you must send the email.
What deletion means
Your parent login, profile, access links to students, notification registrations and associated app data are deleted unless specific information must be retained for a legitimate reason. You will lose access to the parent portal. Deletion is permanent; access in future requires the school to arrange a new account.
Deleting a parent account does not withdraw a child from school. Parent login details and app-access data are deleted as described above; school records follow these retention periods:
- Academic information: kept for up to 25 years for verification purposes.
- Financial data: retained until there are no pending fees.
- Other non-academic data: not retained once the student leaves the school.
- Backups: made daily, with older backups retained for up to 7 days. Data removed from the active system may remain in those older backups until they expire.
School records retained under this schedule remain restricted to authorised access. When responding to a deletion request, the school will explain which records are retained and the applicable retention period.
Uninstalling the app alone does not delete your account. Sign out to clear cached portal data on your device, and remove downloaded documents separately if you no longer need them.